In 2025, the number of issues with Android Auto and Apple CarPlay integration in new cars has once again increased, according to the latest study by J.D. Power. Half of the most-reported problems by owners relate to smartphone connectivity, usage, or connectivity issues. Brands like Lexus, Buick, and Mazda were among the fewest reported problems in this regard.
For the past three years, smartphone connectivity problems have been a recurring issue for new car owners. The study, which surveyed 34,175 owners of cars purchased in 2022, highlighted 184 specific problem areas across nine categories. Smartphone integration and infotainment issues have consistently been a challenge for automakers to address, with the rate of reported problems only increasing over time.
The rise of convenience features in new cars, such as wireless smartphone charging and Apple CarPlay connectivity, has added to the frustration for owners. Despite efforts by automakers to introduce over-the-air updates for software improvements, only a small percentage of owners have reported a positive impact on their user experience.
The automotive industry is shifting towards “software-defined” vehicles, with new platforms and powertrain systems requiring a steep learning curve for both manufacturers and consumers. While some brands have successfully adapted to these changes, others have seen a decline in reliability ratings.
One positive outcome from the 2025 study is the decrease in complaints reported by electric car owners, signaling a narrowing gap between gas-powered and electric vehicles. However, plug-in hybrid powertrains continue to experience the most reported problems among different fuel types.
According to the study, the top five car brands with the fewest reported problems include Lexus, Buick, Mazda, Toyota, Cadillac, and Chevrolet. On the other hand, brands like Land Rover, Audi, Jeep, Chrysler, and Volkswagen have consistently ranked low in terms of reported issues, with Volkswagen topping the list with the highest number of reported problems.
Overall, the automotive industry faces ongoing challenges in keeping up with rapidly evolving technology and consumer expectations. As new car features continue to advance, addressing smartphone integration issues and improving overall user experience will be key priorities for automakers moving forward.
