The year 2025 has brought about an increase in issues with Android Auto and Apple CarPlay connectivity, according to the latest study by J.D. Power. Smartphone integration, usage, and connectivity problems continue to plague new car owners, with half of the most-reported problems falling into this category. Interestingly, Lexus, Buick, and Mazda owners reported the fewest issues overall.
In the study, which surveyed 34,175 owners of new cars purchased in 2022, smartphone connectivity emerged as the top concern for the second consecutive year. With 184 specific problem areas to choose from, respondents highlighted challenges in features, controls, displays, and infotainment systems. The rapid evolution of smartphone technology poses a challenge for automakers to keep up with consumer expectations.
The number of reported Android Auto and Apple CarPlay connectivity problems per 100 vehicles has risen from 6.3 in 2024 to 8.4 in 2025. While over-the-air updates aim to mirror smartphone updates, only 36% of owners have performed an OTA within the first three years, and not all have found it to improve the user experience.
The shift towards “software-defined” vehicles has put pressure on automakers to adapt to new platforms, powertrain systems, and user interfaces. Despite efforts to introduce new convenience features, only four out of 27 new model launches in 2022 performed better than average compared to carryover vehicles.
One positive trend highlighted in the 2025 study is a decrease in complaints reported by electric car owners. The gap between gas-powered and electric cars has narrowed, although plug-in hybrid powertrains continue to face the most reported problems among different fuel types.
Among the top five car brands with the fewest reported problems are Lexus, Buick, Mazda, Toyota, Cadillac, and Chevrolet. These brands have taken a conservative approach to new technology launches, reflecting their higher reliability ratings. On the other hand, Volkswagen, Jeep, Chrysler, Audi, and Land Rover rank among the worst five brands with the most reported problems, with Volkswagen’s complex climate control interfaces standing out as a common frustration for owners.
Overall, the 2025 J.D. Power study underscores the ongoing challenges faced by automakers in keeping pace with evolving consumer preferences and technological advancements. As new car owners navigate the complexities of modern vehicle features, the industry continues to strive for improved user experiences and reliability.
